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Matt Curless develops and leads better solutions for your company.
Matt Curless's Bio:
Matt Curless's Experience:
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Executive Business Strategist at Freelance
2018 - PresentAnalyse strategies and employee processes to identify efficiency opportunities. Develop multi-departmental success paths and improve individual department alignment to KPIs. Review and monitor strategies regarding sales, service, risk management, quality, and corporate communication. Collaborate with cross-functional teams to improve client satisfaction and marketing techniques. Implement updated strategies to strengthen leadership communication.
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Director at NSM Insurance Group
2016 - 2018Directed Sales, Service, Agency management, and local Marketing units. Sponsored projects and identified training materials for in-office/remote Sales, Service, and Underwriting staff. Developed implementation of business and operational strategies and systems. Created KPIs and action plans for business.Created digital marketing campaigns and materials for social media, dedicated website portals, and Google analytics.
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Line Manager at Farmers Insurance Group of Companies
February 2005 - 2016Responsible for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Increased focus of 2.5% in NPS for acquiring company (FIG) for my group. Established plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programmes for internal clients. Improved selling skills for a direct sales workforce of $20M+ pa. while recruiting, facilitating training and managing existing sales staff for an average 10% lift in conversion rates. Celebrated 92.33% attrition rate compared to enterprise average of 81.67% over 5 yr business cycle through both division and company acquirement as well as necessary realignment and redundancies. Developed marketing strategies, prepared sales projections and established quotas for designated inbound call centre team. Coordinated with call traffic/production, finance, marketing, and business-development. Consistently achieved 128% new business goals. Conducted business practice reviews as needed and investigated sales practice concerns. Reduced error rate by 45% for new employees during initial 6 month period. Responsible for supervising sales activities, ensuring assigned insurance consultants exceeded the standards and requirements of supervision set forth by regulatory agencies and enterprise metrics for a 100% DOI success rate in my division.
Matt Curless's Education:
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University of Central Florida
BFA
Matt Curless's Interests & Activities:
Volunteer work, Pro bono consulting, Humanitarianism, Education, Animal Welfare